FAQ

Can't find an answer?
Call us at +86-533-5075233 or email to overseas.info@sci99.com; overseas.sales@sci99.com.

• Q: What can I obtain from SCI website? A: SCI is the leading intelligence provider for the Chinese commodity market. SCI provides data (price data, fundamental data, import & export data, etc.), report (weekly/monthly report, annual report, research report, etc.), insights (industry highlights, market dynamics, etc.), consulting, and event for energy, chemical, plastic, rubber industries, etc.
• Q: How does SCI gather its information? A: SCI has established SCI Price Assessment System (SPAS) and methods of related products originally created by SCI itself. It has received a long-term market validation and has strict procedures for price collection, processing, examination and release.
• Q: How often does SCI update the on-line information? A: Price database is updated every workday; import and export data are updated at the end/beginning of a month; market dynamics is updated every workday; weekly reports are published on Friday or Monday; monthly reports are published before the third workday of a month.
• Q: How can I get a 7-day free trial? A: SCI system should send you an activate email automatically as soon as you register. Please click the activate link to get the free trial.
• Q: How do I subscribe? A: Please contact +86-533-5075233 or overseas.info@sci99.com; overseas.sales@sci99.com.
• Q: Should I forget my password, how do I retrieve it? A: Please email to overseas.info@sci99.com; overseas.sales@sci99.com, we will reset the password for you as soon as possible.
• Q: How do I download the data from price database? A: After being the full member of SCI, please click the key of "View" and then you can download the data.
• Q: How do I update my register information? A: If you want to update it, please email to overseas.info@sci99.com; overseas.sales@sci99.com or dial +86-533-5075233.
• Q: How do I renew my information service? A: Please email your renewal request to your customer service, they will help you on it. Please submit the request 45 days in advance, so as to renew before the account is closed.
• Q: How do I submit my new request? A: If you want to submit a new request, please contact your account assistant or email to overseas.info@sci99.com; overseas.sales@sci99.com.